The employee worked with selling matchday programmes and performing tasks on the parking lot. The email informing him of his contract not being renewed was not personally addressed to him, but rather a generic message stating that the club had decided not to renew his contract after an evaluation of the club's operational needs and its course for the new season. Bournemouth has since released a statement acknowledging the issue and promising to improve communication with long-serving employees. The club will continue to make changes, including strengthening the safety and security of the stadium and its surroundings.